Now don't panic as our system is designed to work this out and settle it on your behalf. This means that duties and taxes can be incurred as the parcel enters the country. Shipments form the UK to the USA come under federal import rules and regulations. The first is to login to your account and check to see if tracking information has been attached to your order and the second is to contact our customer services team and they will help you locate the parcel. If you have not received tracking information on your despatch confirmation emails then there are two things you can do. If your parcel does not arrive within the time frames listed above please contact us at is to USA & Canada Only TrackingĪll orders are tracked so there is no need to worry about it getting lost. Please note Surfanic classify a working day as Monday-Friday 9.00am-5pm (excluding National Holidays). Any orders placed outside business hours on a Friday will be dispatched on the following Monday. All orders will be sent to the address given by you in your order.Īny order placed outside of business hours may not be shipped until the next business day. If an item is out of stock we will contact you regarding this. The stated delivery period within which you will receive your order is approximate. We offer a 3-4 business day postal service with DHL. Need More Advice?Įvery order is shipped directly from the UK. Prolongs the use of gear and keeps you dry and comfortable in wet weather. Nikwax doesn't require heat to activate water-repellency, unlike fluorocarbon products, therefore works even on garments that can not be tumble-dried. Nikwax WaterBased products offer higher concentrations of waterproofing agents than aerosol products… up to 5 times more concentrated. No propellant gases, non-persistant, environmentally safe. Garments do not have to be tumble-dried to activate water repellency and there is no need to wait for a clean, wet garment to dry before waterproofing with Nikwax.

For instance, for clothing just use in a washing machine on a normal wash cycle. Surfanic recommend Nikwax aftercare products to clean and protect our products.

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